Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website, whether you create an account and which services you access. Prima Play Casino may collect information that you provide directly, information generated when you use the website and information received from service providers or other permitted sources.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details needed to create and administer an account. We may also collect information about your communications with customer support, including questions, complaints, requests and information you provide when seeking assistance.

Verification and compliance information

To help verify identity, age and account information, we may handle verification documents and related information. This can include information contained in identity documents, proof of address, account ownership information and records connected with anti-fraud, security and responsible gambling checks. These checks help protect players, the website and the integrity of transactions.

Payment and transaction information

We may keep records of deposits, withdrawals, wagers, wins, losses, bonuses where applicable, payment methods and transaction history. Payment details may be processed through payment providers. We handle the information needed to record and manage transactions, but payment providers may process information under their own privacy notices and terms.

Device, usage and cookie information

When you visit the website, we may receive technical and usage information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring website, pages viewed, session information and interactions with website features. We may also use cookies and similar technologies to remember preferences, support security, understand website use and improve services.

How information is used

Personal information is handled for purposes connected with providing and managing the website and its services. The main purposes may include the following:

• Creating, maintaining and administering your account.
• Confirming identity, age and account details where checks are required.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support, responding to enquiries and handling complaints.
• Detecting, preventing and investigating fraud, money laundering, account misuse, security incidents and other unlawful or harmful activity.
• Meeting legal, regulatory, tax, accounting, auditing and reporting obligations that apply to the operation of an online gambling service.
• Applying website rules, protecting the rights and safety of players and maintaining the security and availability of the website.
• Understanding how the website is used, testing features, fixing errors and improving performance.
• Sending service messages about your account, transactions, security, changes to services or important notices.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

We aim to use information only for suitable and relevant purposes. If information is no longer reasonably needed for a purpose and there is no legal or security reason to retain it, it may be removed, anonymised or securely disposed of. Information may also be combined or analysed in a way that does not directly identify you for reporting, security and service improvement.

Cookies and similar technologies

Cookies are small text files or similar technologies placed on your device when you visit a website. Some are necessary for core functions, such as keeping an account session secure, remembering selected settings and helping pages load correctly. Other cookies may help us understand website traffic, measure performance, remember preferences or support relevant communications.

Cookies may be set by Prima Play Casino or by service providers that help operate, secure, analyse or improve the website. The information collected through these technologies may include device identifiers, browsing activity, session details and preferences. It is generally used together with other technical information to maintain and improve the website.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work properly, and account or security functions may be affected. Browser settings differ, so you should check the help information for the browser or device you use.

Sharing, security and retention

Personal information may be shared where this is reasonably necessary for the purposes described in this Policy. Recipients may include payment providers, identity and verification providers, technology and hosting providers, fraud and security specialists, customer support providers, professional advisers and other suppliers supporting the operation of the website. These providers should use information only for authorised services and in accordance with applicable requirements.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the website or another person, to investigate suspected wrongdoing, or in connection with a business transfer or restructuring. We do not sell personal information as a general practice for unrelated purposes.

Some service providers may process information in locations outside Australia. Where this occurs, appropriate contractual, technical or organisational measures may be used as reasonably appropriate for the information and the service involved. International handling may be subject to the laws of the place where the information is processed.

Reasonable measures are used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure systems and staff or supplier procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support if you suspect unauthorised activity.

We keep information for as long as it is reasonably needed for the purposes described in this Policy. Some records must be kept for a period required by law even after an account is closed. This can include account, identity, transaction, payment, security and compliance records. When information is no longer required, it may be securely deleted or anonymised, subject to technical, legal and dispute-related considerations.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may ask for access to personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of your data, or withdraw consent to marketing communications. You may also ask questions about how information is used or request that certain processing be reviewed.

To exercise these rights or make a privacy request, contact support@primaplaycasino-online.click. Please include enough information to help us understand your request and, where appropriate, identify the relevant account. We may need to verify your identity before providing information or making changes. This is a security measure designed to prevent information being disclosed to the wrong person.

• Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is incorrect, out of date or incomplete and provide the updated details where possible.
• Deletion: ask for personal information to be removed where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, dispute or transaction purposes.
• Marketing consent: withdraw consent to promotional messages at any time. You may also use an unsubscribe option included in a marketing message where one is provided.

Withdrawing marketing consent will not usually affect essential service communications, such as account, security, transaction or legal notices. It may also take a reasonable time for an unsubscribe request to be applied across systems and communications providers. If you have concerns about how a request has been handled, contact the same privacy support email so the matter can be reviewed.

Updates to this Policy

This Privacy Policy may be updated when services, technology, privacy practices or legal requirements change. The current version published on the website will apply from its stated update date or, where no date is shown, from the time it is made available. You should review this page periodically to remain informed about how information is handled.