- OperatoriNetBet Group
- Established2018
- Game ProvidersReal Time Gaming, Spinlogic Gaming
- Crypto AcceptedBitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether, BNB
Withdrawal methods, minimums and limits you need to plan around
Prima Play Casino uses USD as its account currency. If you deposit or withdraw in another currency, it is converted to USD at the bank exchange rate. So, if you are thinking in Australian dollars, check the amount shown in the cashier before confirming the transaction.
| Route | Available methods | Minimum withdrawal |
|---|---|---|
| Crypto | Bitcoin, Bitcoin Cash, Litecoin | $48 |
| E-wallets | Neteller, Skrill, Payz, Upaycard | $48 |
| Bank transfer | Bank Wire Transfer | $200 |
| Cheque | Cheque | $150 |
Withdrawals are paid back to the deposit method used where possible. If that route cannot be used for the payout, the withdrawal is sent by wire transfer instead. Large wins may also be paid in instalments, depending on the payment method.
| Method | Limit | Period |
|---|---|---|
| Crypto | $1,000 | Per day |
| Bank Wire Transfer | $2,500 | Per week |
| Cheque | $2,500 | Per week |
Check the route before choosing the amount
A $48 request meets the minimum for crypto or e-wallets, but it does not meet the $150 cheque or $200 wire transfer minimum. The method matters from the start.
How long a Prima Play Casino payout takes
A withdrawal can remain pending for 24 hours. After that stage, the cashout time depends on the route and whether the account has completed KYC verification. Crypto and e-wallet payouts are available within 24 hours for KYC-verified accounts.
| Payout route | Cashout time | What to keep in mind |
|---|---|---|
| Crypto | Within 24 hours | Account must be KYC verified |
| E-wallet | Within 24 hours | Account must be KYC verified |
| Bank Wire Transfer | Within 5 business days | Longer banking window |
| Cheque | 17-20 business days | Postal processing applies |
The 24-hour pending period is separate from the payout time shown for each method. In practical terms, crypto and e-wallets are the quicker options once verification is complete, while a cheque needs considerably more time.
Withdrawal fees and how the first payout is treated
Prima Play Casino covers all costs for the first withdrawal made in any 30-day period. If you make more withdrawals during that same 30-day period, the charge depends on how the deposit and payout are connected.
| Deposit and withdrawal route | Fee | When it applies |
|---|---|---|
| Crypto to crypto | 2% or 5% | Depends on the coin |
| Crypto deposit to bank transfer | 5% | Subsequent withdrawal |
| Card deposit to bank transfer | 5% | Subsequent withdrawal |
| Card deposit to crypto withdrawal | 10% | Subsequent withdrawal |
A fee is always applied when the withdrawal comes from a free offer or cashback credit. VIP members have a separate perk: the first $10,000 in withdrawals are free.
A simple way to read the fee rules
If this is your first withdrawal in the current 30-day period, the casino covers the costs. For a later withdrawal, look at both the original deposit route and the payout route before submitting it.
How to request your payout through the cashier
Account management is handled through the casino lobby’s cashier section. The steps below keep the process straightforward and help you avoid choosing a route that does not suit your deposit.
- Check the balance you want to withdraw
Make sure any cash deposit has been wagered at least once and that promotional wagering has been completed where it applies.
- Open the cashier section
Use the casino lobby cashier to begin the withdrawal request and review the available payout methods.
- Choose a suitable method
Use the deposit method where possible. Keep the minimum in mind: $48 for crypto and e-wallets, $150 for cheques or $200 for a wire transfer.
- Submit the request
Enter an amount within the relevant daily or weekly limit, then send the request for processing.
- Allow time for the pending stage
The withdrawal may be pending for 24 hours. KYC verification also needs to be complete for crypto and e-wallet payouts within 24 hours.
If the cashier cannot return the funds through the original deposit method, the payout is made by wire transfer. That route has a $200 minimum and can take within 5 business days.
KYC checks and the documents needed for payment
KYC verification checks your identity, address, payment history and source of funds. When requested, the documents must be provided within 10 working days. At least one cash deposit is required for verification.
It is worth having the documents ready before requesting a sizeable payout. A verified account can receive crypto and e-wallet cashouts within 24 hours, while wire transfers and cheques follow their longer processing windows.
Do not miss the document deadline
KYC documents need to be supplied within 10 working days of the request. The verification process also requires at least one cash deposit.
Bonus balances and the rules that can delay a withdrawal
A Welcome Bonus is non-cashable. When you withdraw, the bonus amount is deducted from the withdrawal. This is separate from the cash deposit rule: any cash deposit must be wagered at least once before it can be withdrawn.
If you use the $50 Free Slots Chip with code PRIMA50, the withdrawal conditions are especially important. The bonus has 50x wagering on Slots, Keno and Scratch Card games only, a $5 maximum bet, and a $100 maximum withdrawal. It expires after 48 hours if the wagering is not completed.
| Requirement | Rule | What it means for payout |
|---|---|---|
| Verification | Account must be verified | Complete the KYC process |
| Deposit | At least one crypto deposit of $20 | Required before withdrawing the winnings |
| Withdrawal method | Crypto | Winnings must be withdrawn through crypto |
| Suggested coin | LTC recommended | Use Litecoin for the payout route |
Whether your balance came from Games Online play or a promotion, check that the relevant wagering condition has cleared before you request payment. This can save you from sending a withdrawal request while part of the balance is still restricted.
Final checks before you send the withdrawal request
- Confirm the balance is shown in USD and consider the bank exchange rate for an Australian-dollar deposit or withdrawal.
- Check that the amount reaches the minimum for your selected route.
- Make sure the payout method matches the deposit method where possible.
- Keep the daily crypto limit of $1,000 and the weekly $2,500 wire or cheque limit in mind.
- Complete any wagering linked to a cash deposit, bonus or free offer.
- Have the KYC documents ready and provide them within 10 working days if requested.
- Remember that an inactive account reaching 180 days has its balance reduced to zero; customer services can reinstate it.
You can access the browser-based cashier from a mobile device. Prima Play Casino also offers a downloadable client rather than a dedicated Mobile App, so the withdrawal rules remain the same whichever supported access option you use.
For a question about a pending request, live chat is available 24/7 in English with a stated response time within 30 seconds. Email support is also available 24/7.
Ready to check your payout route?
Open the casino lobby cashier and compare the minimum, limit, timing and fee before submitting your withdrawal.
Withdrawal: your questions
What is the minimum Prima Play Casino withdrawal?
The minimum is $48 for crypto and e-wallets, $150 for cheques and $200 for a Bank Wire Transfer.
How long does a Prima Play Casino withdrawal take?
Crypto and e-wallet payouts are within 24 hours for KYC-verified accounts. Bank transfers take within 5 business days, while cheques take 17-20 business days. A withdrawal may also remain pending for 24 hours.
Which withdrawal methods can I use?
Available options are Bitcoin, Bitcoin Cash, Litecoin, Neteller, Skrill, Payz, Upaycard, Bank Wire Transfer and cheque. Payouts are returned to the deposit method where possible; otherwise, wire transfer is used.
Is the first withdrawal free?
Prima Play Casino covers all costs for the first withdrawal in any 30-day period. Later withdrawals can attract a fee based on the deposit and withdrawal route.
What documents are needed for KYC?
You need a government-issued photo ID, recent utility bills, source-of-funds evidence, a signed purchase history and a photograph holding the documents. They must be provided within 10 working days of a request.
Can I withdraw winnings from the PRIMA50 free chip?
Yes, after completing the 50x wagering on Slots, Keno and Scratch Card games, while staying below the $5 maximum bet. The account must be verified, at least one crypto deposit of $20 is required, the maximum withdrawal is $100 and the winnings must be withdrawn via crypto.
Do cash deposits need to be wagered before withdrawal?
Yes. Any cash deposit must be wagered at least once before a withdrawal can be made.
What is the crypto withdrawal limit?
The crypto withdrawal limit is $1,000 per day. Wire transfers and cheques have a $2,500 weekly limit.
