Prima Play Casino Terms & Conditions

1. About these Terms

These Terms & Conditions form an agreement between you and Prima Play Casino in relation to your use of the website, your player account and any gambling products or services made available through the website. They should be read together with the Privacy Policy, Responsible Gambling information, promotion rules and any game-specific terms that apply from time to time.

The website may be updated, changed, suspended or withdrawn at any time where reasonably necessary. We may also amend these terms to reflect changes to the website, relevant technology, business practices or applicable law. The current version published on the website will apply to future use. If a change materially affects your rights or obligations, information about the change may be provided where appropriate.

You are responsible for checking the current terms before using the website. If you do not accept these terms, you must stop using the website and should not create or continue to use a player account. Any game, promotion or feature may have additional conditions. If those conditions conflict with these terms, the more specific conditions will generally apply to that game, promotion or feature.

Your responsibility to understand the rules

You should only use the website when you understand how the relevant games, account functions and payment processes work. Gambling involves financial risk and outcomes are not guaranteed. Nothing on the website should be interpreted as a promise of winnings, a recommendation to gamble or financial advice. You should make your own decisions and only use money that you can afford to lose.

2. Eligibility and player accounts

You must be at least 18 years old to use the website or participate in gambling services. You must also be legally permitted to access and use the relevant service from your location. It is your responsibility to confirm that online gambling is lawful for you before registering or playing. We may refuse access where a person does not meet these requirements.

Only one player account may be created and used by each person unless we have expressly agreed otherwise. An account must be registered in your own name and must not be opened on behalf of another person. You must provide information that is complete, accurate and current, and you must update it if your circumstances change.

You must keep your login details private and take reasonable steps to prevent another person from accessing your account. Do not share your password, permit another person to play using your account or allow another person to deposit or withdraw funds through your account. You should notify us through the support channel available on the website as soon as possible if you believe your account has been compromised or used without permission.

We may ask for information or documents to verify your identity, age, address, payment method or source of funds. This may occur when you register, before a transaction, when you request a withdrawal or during an account review. You must provide information that is genuine and readable. We may restrict account activity until reasonable verification requirements have been completed.

• You must not register if you are under 18 years of age.
• You must not use an account for someone else or allow another person to use yours.
• You must not create multiple accounts to obtain a benefit or avoid a restriction.
• You must not use the website if you have asked for your account to be closed or excluded.
• You must comply with all applicable laws and instructions shown on the website.

If we identify duplicate accounts, inaccurate information, suspected fraud or a breach of these terms, we may suspend or close an account and review related activity. Any decision about an account will be made in accordance with applicable law and the information reasonably available at the time.

3. Deposits, withdrawals and gambling activity

Available payment methods, processing requirements and transaction conditions will be shown on the website. You should use only a payment method held in your own name or otherwise authorised for your use. You must not use a payment method that belongs to another person, is obtained unlawfully or is connected with fraudulent activity.

You are responsible for entering transaction details correctly and for ensuring that you have enough available funds. A deposit may be subject to verification, rejection or reversal where required for security, compliance or technical reasons. We may request further information before allowing a transaction or processing a withdrawal.

Funds in your account must not be used for unlawful purposes, including fraud, money laundering, terrorist financing or attempts to conceal the source or destination of funds. We may delay, restrict or refuse a transaction where we reasonably suspect prohibited activity or where a payment provider, financial institution or applicable law requires us to do so.

Game results are determined by the rules and technical operation of the relevant game. You should check the information provided for each game before placing a bet. A bet or game action may be treated as accepted only when it has been recorded by the website. If a technical error, communication failure or other system issue affects a game or transaction, we may investigate and take reasonable corrective action.

You should check your account history and transaction information regularly. If you believe that a transaction, game result or account entry is incorrect, raise the matter through the support channel available on the website as soon as reasonably possible. We may ask for details that help us investigate, such as the relevant date, amount, game or transaction reference.

Promotions and special offers

Promotions, bonuses, rewards and other special offers may be subject to separate terms. Those terms may include eligibility requirements, expiry conditions, wagering requirements, game restrictions, account restrictions or limits on participation. You should read the specific offer terms before accepting or using an offer.

We may withdraw, amend or refuse a promotion where permitted by the relevant promotion terms or applicable law. A promotion must not be used in a way that is misleading, abusive or designed to gain an unfair advantage. If a promotion has been credited incorrectly or obtained through a breach of its terms, the relevant benefit may be removed after review.

4. Responsible gambling and acceptable use

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. You should take regular breaks, avoid gambling when distressed or impaired, and never borrow money to gamble. If gambling is affecting your finances, relationships, work or wellbeing, stop and seek appropriate support.

The website may provide tools or information that can help you manage your gambling, such as account limits, activity information, time-out options or self-exclusion processes. Availability and operation may depend on the service and the requirements that apply to it. You should use the responsible gambling options displayed on the website if you want to reduce or stop your gambling.

A self-exclusion or account closure request should be made through the process available on the website. You must not attempt to open a new account or use another person's account during an exclusion period. We may take reasonable steps to identify and close accounts that appear to have been created to avoid a restriction.

You must use the website lawfully and fairly. You must not interfere with its operation, introduce malicious software, access data without permission, use automated tools to gain an advantage or attempt to bypass security measures. You must not manipulate games, exploit a vulnerability, abuse a technical error or engage in conduct that could damage the website or other players.

• Do not use bots, scripts or automated systems unless expressly authorised.
• Do not attempt to reverse engineer, copy or alter the website or its software.
• Do not upload harmful, unlawful, offensive or misleading material.
• Do not impersonate another person or misrepresent your identity.
• Do not use the website to facilitate fraud, money laundering or any other unlawful activity.

We may monitor activity for security, fairness, responsible gambling and compliance purposes. Where appropriate, we may suspend activity, request information, limit access or close an account if we believe these terms, promotion rules or applicable requirements have been breached.

5. Website content, liability and general conditions

The website and its content are provided on an as-available basis. We aim to keep information accurate and services reliable, but we do not promise that the website will always be available, uninterrupted, secure, error-free or compatible with every device. Maintenance, updates, outages, third-party services, network problems or events outside reasonable control may affect access.

To the extent permitted by law, we are not responsible for loss caused by your failure to protect your account details, your use of an unauthorised payment method, incorrect information supplied by you, interruptions outside reasonable control or your failure to follow these terms. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Website text, graphics, logos, software and other content may be owned by or licensed to Prima Play Casino or its relevant providers. You may use the website for personal, lawful purposes only. You must not reproduce, distribute, modify, publish, sell or commercially exploit website content without appropriate permission.

The website may contain links or references to third-party websites, payment providers or other services. These third parties may have their own terms and privacy practices. We do not control every third-party service and you should review its conditions before using it. A link or reference does not necessarily mean that the third party is endorsed by Prima Play Casino.

Account closure, complaints and applicable law

You may ask to close your account at any time using the account or support process available on the website. Account closure does not remove obligations that arose before closure, including obligations relating to lawful transactions, verification, disputes or responsible use. We may retain information where required for legal, security, compliance or record-keeping purposes, as explained in the Privacy Policy.

If you have a question, complaint or dispute, provide the relevant details through the support channel shown on the website. We may ask for information to confirm your identity and understand the issue. We will review complaints fairly and may request reasonable time to investigate account records, transactions, game information or communications.

These terms are intended to operate consistently with applicable Australian laws and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not mean that the provision has been waived.

By continuing to use Prima Play Casino after these terms are updated, you accept the updated version to the extent permitted by law. If you do not agree with an update, you must stop using the website and follow the available account closure process.