Responsible Gaming

Gamble for entertainment

Gambling involves risk, and the outcome of casino games is determined by chance or other game mechanics. No strategy can guarantee a win, and past results do not predict future results. A winning session does not mean that another win is due, while a losing session cannot be recovered by continuing to play.

Before opening a game, decide how much time and money you are comfortable spending. Consider that your entertainment budget may be lost. Only use money that is available after essential expenses, savings and other financial commitments have been covered. Never use rent, bills, credit intended for necessities or money needed by your family for gambling.

Keep gambling separate from important decisions and daily responsibilities. Avoid playing when you are upset, tired, under the influence of alcohol or other substances, or trying to escape stress. Taking a break can help you make clearer decisions and keep gambling in proportion to the rest of your life.

Practical habits for safer play

• Set a spending limit before you begin and do not increase it during a session.
• Set a time limit and use reminders to help you finish on time.
• Keep a record of deposits, withdrawals, wins and losses so you understand your overall activity.
• Treat losses as the cost of entertainment rather than an amount that must be won back.
• Do not chase losses by placing larger or more frequent bets.
• Take regular breaks and include other activities in your routine.
• Do not borrow money, sell possessions or use someone else’s account to gamble.
• Avoid discussing gambling as a source of income or presenting wins without acknowledging the risks.

Use limits and account controls

Account controls can help you manage your gambling before it becomes difficult to stop. Depending on the services and features available to you, you may be able to request or apply limits relating to deposits, spending, losses, playing time or account access. The options, conditions and timing of any control may vary according to the platform, your location and applicable requirements.

A limit is most effective when it is chosen before you start playing. Make it realistic, based on your personal budget, and low enough that reaching it will not affect essential costs. Once a limit is in place, do not try to work around it by opening another account, using another payment method or asking another person to gamble on your behalf.

Account breaks and self-exclusion

If you want to stop gambling for a period, you can ask for an account break or self-exclusion where that option is available. A temporary break may be suitable if you want time away from gambling, while self-exclusion is a stronger step for people who feel they need to stop for longer or are finding it hard to control their behaviour.

During a self-exclusion period, do not attempt to create another account or use another person’s account. If you believe you need a break, take action early rather than waiting for losses or other consequences to increase. You can also remove gambling applications, block gambling-related websites where possible and ask a trusted person to help you maintain your decision.

1. Decide whether you need a short break, a longer break or permanent support.
2. Review the available account control options and select the one that matches your needs.
3. Remove saved payment details and reduce access to funds if this will help you follow your plan.
4. Tell someone you trust about your decision so they can provide practical support.
5. Use the break to identify triggers and consider professional advice if gambling has caused harm.

Recognise the warning signs

Problem gambling can develop gradually. A person may continue gambling even when it causes financial, emotional, relationship or work-related problems. It is not necessary to lose a particular amount of money before seeking help. If gambling is affecting your wellbeing or your ability to meet responsibilities, support is appropriate.

You may need to review your gambling if you

• Spend more time or money gambling than you originally planned.
• Think about gambling frequently or find it difficult to focus on other activities.
• Feel restless, irritable or anxious when trying to reduce or stop gambling.
• Keep gambling to recover losses or believe a win is needed to put things right.
• Hide gambling activity, losses, transactions or account information from other people.
• Borrow money, miss payments or use savings and household funds to continue gambling.
• Gamble when you are distressed, lonely, angry, depressed or under the influence of substances.
• Neglect work, study, family, sleep, health or other responsibilities because of gambling.
• Argue with people close to you about gambling or withdraw from normal social activities.
• Feel guilt, shame, hopelessness or loss of control after gambling.

One warning sign may be enough to pause and review your habits. Several signs may indicate that additional support would be helpful. Trying to manage the situation alone is not always necessary. Speaking openly with someone you trust can be a useful first step, and qualified support services can help you make a plan without judgement.

Do not attempt to solve gambling-related financial problems by gambling more. Chasing losses can increase risk and make the situation harder to manage. Instead, pause gambling, review your finances and consider speaking with a financial counsellor or other qualified professional.

Getting help and protecting your wellbeing

If gambling is causing concern, you can ask for help from a trusted family member, friend, doctor, psychologist, counsellor or financial counsellor. Australian community and government gambling support services can provide confidential information, practical guidance and referrals. You do not need to wait until a problem becomes severe, and you do not need to manage another person’s gambling on your own.

Support may include help with setting boundaries, stopping access to gambling, managing urges, reviewing debts, repairing relationships and dealing with stress or other mental health concerns. A qualified professional can help identify the approach that suits your circumstances. If you are supporting someone else, protect your own finances, set clear boundaries and seek advice for yourself as well.

When urgent help is needed

Gambling losses can sometimes contribute to intense distress. If you feel unsafe, are thinking about harming yourself or another person, or cannot cope with an immediate situation, contact emergency services in Australia or attend the nearest emergency department. If the concern is not immediate, contact a health professional or a recognised gambling support service as soon as possible.

Prima Play Casino can provide information about available account controls and responsible gaming processes, but we are not a substitute for medical, psychological, legal or financial advice. Ask for professional assistance whenever gambling is affecting your health, relationships, employment or finances.

Underage gambling and personal responsibility

Gambling is only for people who meet the applicable minimum legal age and other eligibility requirements. Minors must not create, access or use a gambling account. Do not allow children or other unauthorised people to use your device, account or payment methods for gambling.

Keep your login details private and use appropriate device, browser and payment security. If you share a household with children, consider using parental controls, device restrictions and secure passwords to reduce the risk of accidental access. Do not save login details on a shared device where another person could use them.

If you believe a minor or another unauthorised person has accessed an account, stop using the account and report the concern through the available support process. You should also review your passwords, payment settings and device security. Responsible gambling includes protecting yourself and others from unauthorised access.

Our shared approach

Responsible gaming is a shared responsibility. We encourage players to make informed choices, use available controls and seek help early. We also expect account holders to provide accurate information, follow applicable rules and avoid allowing anyone else to gamble through their account. Rules, available controls and access to gambling services may depend on your location and legal requirements.

If gambling stops being enjoyable or begins to interfere with your life, stop and seek support. Setting a limit, taking a break or asking for help is a positive decision, not a failure.